For Coaches

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A groundbreaking coaching framework, revolutionizing the coaching industry!

In this free 90-minute immersion training, Conversational Intelligence® founder Judith E. Glaser will share with you how to utilize the neuroscience of conversations. She will show you how to move from conversations that miss the mark, to conversations that trigger trust, growth and innovation and allow you to create a whole new level of engagement and impact with your clients.


 Conversational Intelligence for Coaches

Conversational Intelligence for Coaches is designed to help coaches utilize the neuroscience of conversations and learn how to move from conversations that miss the mark, to conversations that trigger trust, growth and innovation, creating a whole new level of engagement and impact with their clients. Below is our team of experts that will assist you on your journey.

Judith E. Glaser

Author Conversational Intelligence
Founder, The CreatingWE® Institute

Judith E. Glaser was an Organizational Anthropologist. She was one of the most pioneering and innovative change agents, consultants and executive coaches, in the consulting and coaching industry and was the world’s leading authority on Conversational Intelligence®, WE-centric Leadership, and Neuro-Innovation, and was a best-selling author of 7 business books including her newest bestseller - Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results. Through the application of ‘the neuroscience of we’ to business challenges, Judith showed CEOs and their teams how to elevate levels of engagement, collaboration, and innovation to positively impact the bottom line.

Judith was the founder and CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute®. She has over thirty years of business experience working with CEOs and their teams in establishing WE-centric cultures poised to strategically handle business challenges in the face of moving targets. Judith's transformational approach using the Neuroscience of Conversations® and anthropology enable leaders to raise their Conversational Intelligence® and build agile and higher performing individuals and teams poised to impact the bottom line and top-line results in their organizations. 

In 2014 Judith partnered with Ben Croft, CEO of WBECS, to launch Conversational Intelligence® for Coaches, a certification program attended now attended by over 3,500 coaches globally. In 2017 Judith was selected by Marshall Goldsmith as one of the top 15 Coaches in the world. She has also been ranked as the 10th Coaching Guru in the world by Global Gurus, and has been selected as a 2017 as a Brava Award Winner. In 2016-18 Conversational Intelligence® was selected by INC, Magazine as one of the top 5 business trends of the year.  Since 2006 she has been listed as one of the top 10 consultants globally in Executive Excellence Top 100 Consultants and is recognized as one of the Top 100 Thought Leaders globally on the subject of leadership.

In 2004 she was awarded Woman of the Year in New York City and in 2017 honored for her exemplary work in leadership by Smart CEO. In 2006 she was inducted into the Temple University Gallery of Success and in 2011 Judith was awarded the Drexel University Distinguished Alumni Award. She was a Founding Fellow of the Institute of Coaching at McLean Hospital, Harvard Medical School affiliate.

Judith has appeared on CBS Morning News with Charlie Rose & Gayle King, NBC’s Today Show, ABC World News, The Fox News Channel, The Martha Stewart Show and the Family Network talking about We-Centric Leadership and Cultural Transformation. She was frequently quoted on her revolutionary workplace approaches in the New York Times, The Wall Street Journal, Crain’s, Harvard Business Review, The Huffington Post, Entrepreneur Magazine, Psychology Today, AMA World, and was a contributing Editor for Executive Excellence Magazine and

Judith has also served as an Adjunct Professor at Wharton, visiting guest speaker at Harvard, MIT, Kellogg, Loyola, University of Chicago, NYU, IIT, University of Stellenbosch, Etisalat Academy in Dubai, Tsinghua University in China and others. She was on the boards of The We Are Family Foundation, Expeditionary Learning, and was a founding member of The Executive Woman’s Business Forum and Women Leader’s in Health Science & Technology. She was a frequent speaker for Vistage and TEC in the US and Canada.

Judith was awarded a Research Fellowship from Drexel University, where she earned a master’s degree in human behavior and development with additional work at the Bales School of Social Research at Harvard as well as the University of Pennsylvania. She also earned her bachelor’s degree in interdisciplinary studies from Temple University. She received a master’s certificate in corporate and political communications from Fairfield University. She lived in CT and NY City.

Judith's best-selling books include: Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary ResultsCreating WE: Change I-Thinking to WE-Thinking and Create a Healthy Thriving OrganizationThe DNA of Leadership42 Rules for Creating WE. Judith is also the author of The Leadership Secret of Gregory Goose and Ultimate Power.

Tracy Quinton

Executive Co-Creator of the WBECS Global Launch for Conversational Intelligence for Coaches

The Quinton Group, founded by Tracy Quinton is focused on getting people to work together to achieve results. For more than three decades, she has worked with many leading organizations, particularly when they have faced organizational challenges due to merger, acquisition or restructuring.

With a vast knowledge of human dynamics and their application in business, her no-nonsense approach quickly helps people clear the way to achieve remarkable results by first identifying and breaking down the barriers that maintain ineffective behavior. Her clients appreciate her ability to tell it like it is so they can get to the heart of the matter and move forward with greater clarity and results.

Her client base is impressive. Her approach is strategic and results oriented. Her focus is on achieving the organization’s objectives through in-depth consultation, strategic analysis of the way forward, implementation of exceptional programs that foster change, and the commitment to partner with her customers over the long term.

She is a much in demand consultant, presenter, facilitator and keynote speaker. She is an author and has been nominated for the Women of Distinction Award and the RBC Canadian Women Entrepreneur of the Year. Tracy believes that we are all capable of leading extraordinary lives, filled with possibility and promise.

Rebecca Hahn

Executive Co-Creator of the WBECS Global Launch for Conversational Intelligence® for Coaches

Rebecca Hahn, founder of Minding Your Business is committed to guiding leaders and their teams toward systemic change and growth. Her intention is to develop leaders and teams who share a passion to make a difference in their organizations and their lives so they can embody their most powerful and authentic SELF. Most notably clients develop the “it” factor merging razor sharp intuition, illuminated leadership and deep connection with others in a thriving spirit of co-innovation. What sets her apart from others? She has developed programs and a coach approach that truly merges neuroscience, innovation and spirituality garnering sustainable transformation in the face of radical growth and change.

With a Master Degree in Somatic Psychology and Expressive Arts Therapy and over three decades of fieldwork, consulting and development in the areas of mindfulness/spirituality, neuroscience, whole brain learning, design thinking strategies, creativity and neuro-innovation her work is truly rooted in a fully embodied approach to transformation. She has been known to uncover patterns in human dynamics that have been plaguing individuals and organizations for years. She coaches and facilitates with the deep understanding that the complex challenges of the 21st Century require a different kind of coaching and facilitation. With her years of study and application in such diverse areas her trainings and coach approach bring a truly holistic and full spectrum approach to coaching and facilitating.

Rebecca has developed and led national trainings in the science of spirituality, yoga and meditation. She is a professor of Human Development a speaker and national consultant. She has developed groundbreaking trainings in the areas of Trust, creativity and innovation and mindfulness. One of her greatest passions is working in the field Education and whole school transformation. Her favorite moments in life are when she is fully present and deeply connected to her clients and teams in the co-creative process.

Rhonda York

Executive Director & Peer Group Facilitation for WBECS Conversational Intelligence for Coaches

As President of TeamWide Solutions, Rhonda provides leadership development through one-on-one coaching, directional consulting, training, assessments, and facilitating to a diverse client base including CEO’s, business owners, senior-level business managers, PhD’s, MD’s, MBA candidates, and organizational teams. Rhonda’s experience in coaching leaders and developing their teams provides guidance and instruction on ways to grow trust among team members, improve collaboration, and increase productivity.

At all levels, Rhonda’s clients know that they have an objective sounding board and trusted advisor who allows them to freely explore ideas while offering direct and candid feedback. She partners with leaders in launching organizational change initiatives and fine tuning their impact on their management team and other staff members. Current and previous clients value Rhonda’s direct coaching methods and holding the clients accountable in making the desired and necessary changes required for success. Her coaching, facilitating, and training are grounded in the philosophy of Conversational Intelligence® (C-IQ) by Judith E. Glaser, founder of the Creating WE Institute, which Rhonda is an active member. C-IQ is a way for TWS clients to strengthen their communication, create stronger leaders, and develop more cohesive cultures.

Rhonda earned a Master’s of Science in Executive Coaching (MSEC) from Queens University of Charlotte. She has additional coach training with Coach U, an internationally acclaimed training program for professionals in the coaching field. She also holds a Professional Coach Certification (PCC), an advanced coaching designation awarded by the International Coach Federation. She is a Board Certified Coach (BCC), by the Center for Education and Credentialing. Rhonda is certified in Conversational Intelligence by the CreatingWE Institute, She is trained and certified in a variety of assessments. Rhonda holds a Business Administration Degree from Western Carolina University.

Her career background encompasses over 16 years in coaching and 15 years of experience in the marketing management field as well as training/professional development in the academic field.

Some of the client organizations Rhonda has the pleasure of working with include The Federal Reserve, Wells Fargo, Charlotte Radiology Group, PricewaterhouseCooper, The Clorox Company, American Heart Association, White Knight Engineered Products, Carolina Pad, Met Life, a variety of non-profits, and various other individual clients in the C-suite level and upper management.

Energized by her passion for education and coaching, Rhonda volunteers for the McColl School of Business Leadership Coaching pool, which supports the graduate studies at Queens University in Charlotte. She continues to give back to the community by volunteering with the American Heart Association’s Go Red for Women, and the Community Culinary School of Charlotte.

Mary Ann Somerville

Executive Director & Peer Group Facilitation for WBECS Conversational Intelligence® for Coaches

Mary Ann is an internationally recognized consultant, speaker, executive coach and facilitator, who has been helping clients for over thirty years to clarify their vision, expand their leadership capacity, communicate authentically and access their individual and organizational wisdom to achieve extraordinary results.

Mary Ann’s extensive skill set includes the Harvard Law School’s research and best practices in ‘Negotiation and Difficult Conversations’ and integrates the most cutting edge research and applications from neuroscience. Her passion is to increase the success and well being of organizations by elevating the conversation and tapping the unique resources of leaders and teams to create (organic) organizational momentum.

Ms. Somerville is an expert in the design and facilitation of dynamic interactive learning initiatives which she has used to help Fortune 500 companies throughout the US, Canada, Europe, Australia and Asia. Recently she worked as a Co-leader of the Peer Coach Facilitator Team for the C-IQ Conversational Intelligence Certification Program with Judith Glaser.

Mary Ann holds a B.A. in Psychology, a Masters in Theology and a Master Coaching Certification from the Behavioral Coaching Institute, ICC. She is Certified in Conversational Intelligence, and a member of the Creating We Institute, a thought leadership collective that provides research and education for leaders and executive teams.

Mary Ann lives in Santa Barbara, Ca. where she enjoys the inspiration and beauty of the mountains and the sea.

Lisa Knox

WBECS Program Director

With my years of experience in brand building, developing strategies, implementing tactics, reaching target demographics, hitting goals – making noise!

With knowledge and skills spanning across a range of industries including Cause Marketing, Entertainment, Consumer Technology and Gaming, Music, Food and Nutrition, Fast Moving Consumer Goods, Health, Wellness and Lifestyle, Luxury Brands, Travel and Aviation, and Sports Marketing … With an understanding of all sides of a campaign from idea creation to analytics, reporting and recalibration through my work with many consumer brands.

With proven expertise in delivering insightful, multi-channel campaign strategies which deliver successful results meeting outlined business objectives and connecting the message to the target audience, delivered on time, but within budget and exceeding expectations. As a Project Director at World Business & Executive Coach Summit (WBECS) I use my experience to work with people and companies that inspire humanity, impact lives, make a difference, connect with purpose - and have much fun along the way.

My educational and community background includes studies in Communications at the University of Wisconsin – Madison and at the University of New South Wales as well as actively participating as a Volunteer with Big Brothers Big Sisters.

Ben Croft

WBECS President

Ben is an award winning marketer that specializes in the Business and Executive Coaching industry. He is President of the World Business and Executive Coach Summit, Co-Founder of Conversational Intelligence® for Coaches, Co-Founder of The Coach Master Toolkit and Founder of EthicalCoach.

Ben’s mission is to up-level the coaching industry, creating opportunities for coaches to work with the world’s top thought-leaders by delivering unique learning experiences accessible to the thriving and constantly growing global community. His most recent program, Conversational Intelligence® for Coaches is currently the fast growing methodology in the Coaching Industry that saw nearly 1,000 coaches learn with organizational anthropologist and best-selling author, Judith E. Glaser.

Ben has now embarked on his most ambitious project to date and has begun building the infrastructure for what will be An organization that will specialize in helping not for profits, charities and social enterprises to become more efficient and effective with the resources they already have through Business and Executive Coaching. The mission for this endeavor is to eventually have 65,000 coaching engagements set up annually with the aim for each to help a minimum of 100 extra people each year as a direct result of the coaching, meaning a total of 6.5 million people will be helped each year.

Richard D. Glaser, PhD

President & CEO, Benchmark Communications, Inc.
Founding Member, The CreatingWE Institute

Glaser is a founding member of The CreatingWE Institute and the President of Benchmark Communications, Inc., the Institute’s sponsor, where he brings over 30 years of management experience to bear on the growth of The CreatingWE Institute and its Conversational Intelligence Initiatives.  In addition to his work with The CreatingWE Institute, he also consults with Biotechnology companies not only in management issues, but in drug development strategies, clinical drug design, and regulatory affairs. His intimate knowledge of Conversational Intelligence has enabled him to quickly build highly effective teams in all aspects of drug development.

Glaser has worked in the Pharmaceutical/Biotechnology Industry most of his professional career including two Fortune 500 companies where he held executive global responsibilities.  As an entrepreneur, has served as the COO and Board member of two NASDAQ companies as well as the President of the first of the major Contract Research Organizations servicing the Pharmaceutical Industry.

Glaser earned a Ph.D. in Biochemistry and a MS degree in Medicinal Chemistry from the University of Kansas and an MS in Pharmaceutical Chemistry and a BS in Chemistry from the Philadelphia College of Pharmacy and Science (now The University of Sciences).

For many years, Glaser has worked closely with a number of oncology researchers at NYU Langone Medical Center assisting in the design of their research protocols to meet the FDA’s stringent requirements for approval to market a pharmaceutical product.  Most recently Glaser has been involved in the development of genetically based oncology drugs and in the development of a more accurate diagnostics for cancer.  The development of effective cancer diagnostics and effective pharmaceuticals to treat cancer is a personal aspiration for Glaser.