Ed Gilligan

Conversational Intelligence is an important read for anyone looking to drive improved performance and higher growth. In her new book, Judith Glaser builds a strong case for how the science and power of conversations can markedly improve business success for both individuals and entire companies. Her approach is both practical and profound: Through trust building and level-setting the right conversations, leaders can activate higher engagement, deeper commitment and transformational results with their people, vendors and customers. A must read for all growth-oriented leaders globally!

-- Ed Gilligan, President, American Express


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